Field Service Management Process

Field service management includes powerful platform capabilities so you can quickly improve your customer experience.

Field service management process.

For each work order the field technician can view important information such as location step by step instructions customer assets and service history and can use his or her device to take pictures. Explore platform modern user experiences provide a modern experience with personalized mobile apps self service portals and contextual collaboration. These components typically include inventory management vehicle tracking scheduling customer portals and more. Field service management software can provide updates on customer emergencies and automatically identify field technicians with the right blend of availability and proximity to respond.

Servicemax s field service management platform is purpose built for asset centric industries offering features services and integrations that help customers improve asset uptime with optimized in person and remote service boost technician productivity with the latest mobile tools and deliver metrics for confident decision making. Field service management is direction control and optimization of resources and assets deployed at customer third party and public locations. An easy to use mobile app for ios android and windows devices guides field technicians through the process of resolving assigned work orders. Digital solutions give management the location and operational tools they need to streamline everyday work.

Use the field service management application to manage work requests that are performed on location by field service agents. See why microsoft has been recognized as a leader in the 2020 magic quadrant for field service management and what that means for your iot efforts. Use field service management to record details such as necessary skills and required parts in work orders and work order tasks and then match tasks to agents based on skill location and inventory. Dispatch the right field service resources equipped with all the tools they need to succeed the first time using dynamics 365 field service.

In terms of the software as a service sector saas management of these components is usually controlled through a cloud based portal which can be accessed from mobile devices while field technicians are on the job.